ACS quality services are based on the following deliverable characteristics
Reliability:
ACS markets only those products with proven track records for reliability and from suppliers who developed service strategies for their products.
Availability:
ACS service offered a 24 hours basis support, whenever a service is required by clients at any time of the day, there will be always someone to deal with it.
High performance:
ACS delivers accurately, efficiently and responsibility to its clients service needs. ACS fast response time is boosted with skilful trained service staff back up.
The following services will be provided:
- Support :
- Email support
- Telephonic
- Manufacturer technical support, as needed, including dispatch and return of parts.
- Onsite support from supplier certified specialist on the supplied products dispatched by vendors as needed.
- Troubleshooting of any declared problem or errors by customer.
- Priority call handling process, round the clock problem resolution support 24 hours a day, 7 days a week.
- Creation or update of services desk ticket related to errors or failure found.
- Repair &/or replacement of faulty products or components. Shipping of faulty products or components to manufacturer and getting the replacement as per lead time provided by manufacturer.